Yashoma

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This policy explains when and how you can cancel and get a refund for paid features on Yashoma — doctor consultations and care packs. It applies alongside our Terms of Use. Refunds are issued to your original payment method through our payment partner, Razorpay.

Doctor consultations

When you book a consultation, the fee is collected at the time of booking. Cancellations are handled as follows:

  • If you cancel 6 hours or more before your slot, you receive a full refund.
  • If you cancel less than 6 hours before your slot, you receive a reschedule credit (not a cash refund) that you can use to book another consultation.
  • If you do not join your consultation (a no-show), you receive a reschedule credit.
  • If the doctor cancels, or the doctor does not join, you can choose a full refund or a free reschedule credit. If we do not hear from you, we automatically issue a refund after 48 hours.

Reschedule credits can be used with any doctor on our panel and are valid for 30 days from the date they are issued.

Care packs

Care packs unlock premium video content. Because access to digital content is granted immediately on purchase, care packs are generally non-refundable once access has been given, except where required by law or in the following cases:

  • you were charged more than once for the same pack (a duplicate charge); or
  • a technical problem on our side prevents you from accessing the content and we are unable to resolve it within [SUPPORT_RESOLUTION_WINDOW, e.g. 7 days].

If you believe one of these applies, contact us within [CARE_PACK_REFUND_WINDOW, e.g. 7 days] of purchase and we will review your request.

Failed or duplicate payments

If a payment fails but an amount was deducted, it is normally reversed automatically by your bank or UPI provider within a few working days. If you were charged twice for the same purchase, contact us and we will refund the duplicate.

How refunds are processed

Approved refunds are made to your original payment method through Razorpay. Once processed, it typically takes 5–7 working days for the amount to appear, depending on your bank or UPI provider.

How to request a refund or cancel

You can cancel a consultation from within the Yashoma app. For any refund request or question about this policy, write to us at support@yashoma.care with your registered mobile number and the booking or payment reference.

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